RETURN POLICY

• Products can be returned within 7 days of the delivery date.

• Returned items must be in their original packaging, unopened, and unused.

• For hygiene and safety reasons, we do not accept returns of any products that have been opened or used.

• If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange a return or exchange.

• Make sure the product is securely packaged when returning it to avoid damage during transit.

• We reserve the right to decline returns if the product is not returned in its original condition.

REFUND POLICY

• Refunds are processed within 7 business days after we receive and inspect the returned product.

• Since we only offer Cash on Delivery (COD), refunds will be issued via bank transfer. You will need to provide your bank account details to process the refund.

• Shipping and handling charges are non-refundable.

• We reserve the right to deny refund requests for products that have been used, opened, or returned outside of the eligible period.

• If your purchase was made during a sale or promotional period, the refund will be based on the discounted price paid.

Thank you for choosing Zummavelvique!