We hope that this FAQ page has answered some of your questions. If you have any further questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing our online cosmetic brand!
FAQ
Welcome to the Frequently Asked Questions (FAQ) page of Zummavelvique
Here, you’ll find answers to some of the most common questions our customers ask about shopping with us. If you can’t find what you’re looking for, feel free to reach out to our customer service team — we’re always happy to help!
How do I place an order?
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Fill in your shipping details and confirm your order — no payment is needed online, as we only support Cash on Delivery.
What payment methods are available?
We currently offer Cash on Delivery (COD) as our only payment method. You can pay for your order in cash when it is delivered to your doorstep.
Is there an extra fee for Cash on Delivery?
No, there are no additional charges for using Cash on Delivery. The total amount shown at checkout is what you will pay upon delivery.
How long does delivery take?
Delivery typically takes 3–7 business days, depending on your location. You will receive updates via SMS or email once your order is on its way.
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Can I cancel my order?
Yes, orders can be canceled within 12 hours of placement or before they are shipped. Please contact our customer service team as soon as possible to request a cancellation.
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What is your return policy?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange for a return or replacement as needed.
